Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days for domestic orders. Pre-order items will have specific shipping timelines listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited-edition drops and music products may be final sale.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know what size to order?
A detailed size guide is available on each product page. Many of our items feature a signature oversized fit, so we recommend checking the measurements before purchasing.